Joya6 Privacy Policy — Your data is safe with us

Introduction & Purpose

Welcome to Joya6. We believe that every player's privacy is a fundamental right. This Privacy Policy explains what personal data Joya6 collects when you use the platform, how that data is used, and what measures we take to keep it secure.

By using the Joya6 website, mobile app, or any of our services, you agree to this Privacy Policy. Please read it carefully before registering. This policy has been designed with our Bangladesh-based users in mind, and we follow the highest data protection standards.

What Information We Collect

When you create an account or use our services on Joya6, we may collect the following information:

• Contact Information: Full name, email address, phone number, date of birth, and national ID details.
• Account Information: Username, password (stored in encrypted form), account preferences, and gaming history.
• Financial Information: Transaction history, deposit and withdrawal records. We do not store complete mobile banking or card details.
• Device & Technical Information: IP address, browser type, device model, operating system, and cookie data.
• Usage Patterns: A log of which games you have played, how long you played, and which features you used.

We only collect the data that is strictly necessary to deliver our services properly.

How Your Information Is Used

Joya6 uses the data it collects for the following purposes:

• Account verification and identity confirmation.
• Secure payment processing and fraud prevention.
• Providing personalized services to enhance your gaming experience.
• Keeping you informed about promotional offers, bonuses, and special events (based on your consent).
• Identifying and resolving technical issues on the platform.
• Monitoring suspicious activity in line with our responsible gaming policy.
• Fulfilling legal obligations and meeting the requirements of regulatory authorities.

Data Sharing & Third Parties

Joya6 never sells your personal information. However, data may be shared with third parties in the following limited circumstances:

• Service Providers: Trusted partners for payment processing, customer support, and technical services.
• Legal Requirements: Court orders or lawful requests from government authorities.
• Fraud Prevention: Relevant authorities to prevent fraud or illegal activity.

Data Security Measures

Joya6 uses industry-leading security technology to protect your data. The core pillars of our security framework are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & Intrusion Detection: Round-the-clock network monitoring.
• Regular Security Audits: Periodic assessments conducted by independent cybersecurity experts.
• Encrypted Database: All sensitive data stored on our systems is kept in encrypted form.

Your Rights

As a Joya6 user, you have the following rights:

• Right to Access: The right to request what information we hold about you.
• Right to Rectification: The right to request corrections to any inaccurate information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Marketing Opt-Out: The right to opt out of promotional communications at any time.
• Data Portability: The right to receive your data in a structured, portable format.

To exercise any of these rights, please contact our customer support team. We aim to respond within 30 business days.

Data Retention Period

Joya6 retains your personal data only for as long as necessary:

• Data for active accounts is retained for as long as the account remains active.
• Financial transaction records are retained for 5–7 years as required by law.
• Certain data may be retained after account closure to meet legal obligations.
• Upon expiry, data is securely deleted or anonymized.

Cookie Policy

Joya6 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for maintaining login sessions and platform security.
• Performance Cookies: Used to analyze site speed and usage patterns.
• Functionality Cookies: Used to remember your language preference and other settings.

You can manage cookies through your browser settings, though doing so may affect certain features.

Policy Updates

Joya6 may update this Privacy Policy from time to time. For any significant changes, we will notify you via email or an in-platform notice. Continued use of the platform after such changes constitutes your acceptance of the updated policy. You can always check the date at the top of this page to see when it was last revised.